We encourage everyone to use the free 24-hour trial before subscribing, so there are fewer surprises after payment. This policy explains what happens if something still goes wrong.
1. Before you pay
Because a full-access, no-card free trial is available to every customer, we ask that you test the service on your device before purchasing a plan.
2. After you pay
If the service fails to activate, or does not work on your device after our support team has attempted to fix it, contact us within 48 hours of purchase for a refund or replacement line.
3. Not covered
- Change of mind after a working trial and a working paid subscription.
- Issues caused by your own internet connection or unsupported hardware.
- Partial refunds for time already used on a plan.
4. How to request a refund
Message us on WhatsApp or email elqimys@gmail.com with your order details. We aim to respond within 24 hours.